By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.#terms

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

All Intellectual Property in any material on our Site and platforms is the property of KISS MY HIDE – AUSTRALIA™. Unless expressly authorised by us, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Certain products or services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our RETURNS EXCHANGES AND REFUNDS POLICY.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

You acknowledge that the internet can be an unstable and insecure marketplace. Consequently, at times our Site may not be available or orders may not be processed/accepted for reasons outside the control of KISS MY HIDE – AUSTRALIA™. You agree that KISS MY HIDE – AUSTRALIA™ holds no responsibility or liability to you to compensate you for any loss or damage suffered in such circumstances.

You must pay for items you have ordered through our online platforms by following the provided instructions on our ecommerce store/s and/or KISS MY HIDE – AUSTRALIA™ staff instructions. You will be provided with a number of methods of payments upon check out. You authorise KISS MY HIDE – AUSTRALIA™ to process payments for your orders immediately upon receipt of an order confirmation including but not limited to debiting payment for orders from your nominated card/account. If the payment is declined by your financial institution, we reserve the right to cancel the order and/or seek alternative payment method through direct correspondence with you.

We reserve the right to refuse or cancel any order you place with us or payment you make to us for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our RETURNS EXCHANGES AND REFUNDS POLICY.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms and Conditions.

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. Please see our Privacy Policy below.

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall KISS MY HIDE – AUSTRALIA™, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold KISS MY HIDE – AUSTRALIA™ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any and all claims, loss, damage, taxes, liability, expenses, and/or demands, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions, and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.

You can review the most current version of the Terms and Conditions at any time on this page. KISS MY HIDE – AUSTRALIA™ reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

There may be fit and feel differences in the same advertised size across items and colours. This is due to variation in manufacturers’ designs and processes. Some colours can require more dye and setting time which is why the fit across colours may vary. KISS MY HIDE – AUSTRALIA™ encourages you to analyse the provided size charts and/or contact us for assistance in size selection.
KISS MY HIDE – AUSTRALIA™ provides leather and hide goods. As these are natural products, the colour, shades, markings, patterns, and scars will vary across items, including within the same product. These variations are not classified as defects or faults; they are, in fact, signs of authenticity.
Due to limitations with our online store, we are unable to display every variation of the leather and hide for each product. KISS MY HIDE – AUSTRALIA™ will always endeavour to display accurate colour and material descriptions (e.g. black and white hide). However, you agree by purchasing these items that you accept variation in colouring, shading, patterns, markings, and scars in accordance with these terms.

KISS MY HIDE – AUSTRALIA™ may make available sales and offers in the form of a promotion (COUPON CODE) or discounted pricing. These sales, offers, promotions, and discounts are subject to stock availability and only for advertised sale periods. As applicable, the lowest priced item in your cart will be discounted.
KISS MY HIDE – AUSTRALIA™ reserves the right to vary, complete, and withdraw offers, sales, discounts, and promotions without notice. If you place an order prior to or after the advertised period, that order will be exempt from the sales, offers, promotions, and discounts advertised for that period. Unless otherwise specified, all social media sales, offers, promotions, and discounts are limited to a one time use per customer; hence, customers cannot claim offers multiple times across multiple orders unless advertised otherwise.
Only one offer, promotion, or discount may be redeemed at any one time and we do not allow for multiple COUPON CODES to be applied to the same order. KISS MY HIDE – AUSTRALIA™ will not honour orders made by customers who attempt to claim more than one use of an offer across multiple orders against specified terms. In such circumstances, the customer will be required to pay the full price of the order.

We are required to state the correct amount paid for outgoing international packages and any requests to change this information will be denied.
Countries external to Australia may be subject to additional duties payments. You are liable for all import duties, customs, and local sales taxes levied by the country you reside in. Payment of these duties and taxes is necessary to release your order from customs on arrival. Please note, that the final value of your order does not include any of these additional duties; the carrier, prior to delivery, will inform you of these additional duties.
You are responsible for knowing, complying, and dealing with your country’s import and customs regulations. Ensure you research all items prior to ordering and purchase to ensure they are legal for importation to your country. Once the items/orders have left our premises, KISS MY HIDE – AUSTRALIA™ cannot be held responsible for customs delays. If there is an issue at customs, we encourage you to attempt to have the items sent back to KISS MY HIDE – AUSTRALIA™.
If the order is able to be returned to KISS MY HIDE – AUSTRALIA™, you will receive a refund only after the item is returned in its original condition and packaging with all tags and documentation to our premises, with any shipping and handling fees deducted from that refund. If the item is not returned in its original condition and packaging with all tags and documentation, we cannot issue a refund. If you refuse to pay the additional duties required to release your item and/or if you abandon the order to customs and/or customs chooses not to return the orders to KISS MY HIDE – AUSTRALIA™, we cannot issue a refund.

KISS MY HIDE – AUSTRALIA™ offers free Regular Shipping Australia-wide. Customers who require Express Shipping are to contact the KISS MY HIDE – AUSTRALIA™ team to organise this at an additional cost. Overseas Shipping will incur an additional fee and the customer will be contacted on purchase to organise payment of this fee.

Delivery is subject to stock availability and payment confirmation. Orders are shipped Monday-Friday (excluding public holidays) using Australia Post services. KISS MY HIDE – AUSTRALIA™ will show shipping fees at the check-out of our online store. These prices are based on quotes provided by Australia Post. If additional shipping and handling fees are required due to the special circumstances of your location, you will be contacted to pay these additions.
Please be aware that shipping and postage costs, and estimated delivery times fluctuate. To view estimated delivery costs and timeframes, please visit the Australia Post website via the following link: https://auspost.com.au/service-updates. KISS MY HIDE – AUSTRALIA™ cannot accept responsibility for any unforeseen delays due to internal postal company issues.

We provide our customers with tracking information for all orders upon purchase. It is your responsibility to keep a copy of the shipping/tracking receipt KISS MY HIDE – AUSTRALIA™ provides and track your order/s progress through the mail system to prepare for a delivery, to request a status update, and raise shipping concerns with the correlating postal company. To track your parcel, please use the Australia Post tracking function in the following link: https://auspost.com.au/mypost/track/#/search.

KISS MY HIDE – AUSTRALIA™ take great pride in inspecting and carefully packaging purchased products. Unfortunately, once the product is shipped and on its way, it is out of our sight and protection. We will take all reasonable measures to ensure the product is safely packaged to mitigate potential damage during transit in the post. However, KISS MY HIDE – AUSTRALIA™ cannot take responsibility for postal loss or damage during transit. Such claims will need to be taken up with the correlating postal service by the customer.

Shipping and handling fees incurred for returns/exchanges/refunds is in accordance with our RETURNS EXCHANGES AND REFUNDS POLICY. In the event your posted order is returned as non-deliverable or unclaimed, we will contact you. Reshipping expenses will be at your cost. If you do not reply within 10 days the order will be returned to inventory and your order will be refunded minus shipping and handling fees.

Please be aware that KISS MY HIDE – AUSTRALIA™ will not entertain returns/exchanges/refunds for unacceptable quality that develops from misuse, wear and tear, or failure to follow manufacturer and care instructions (see ‘CARE INSTRUCTIONS’). This includes, but is not limited to, cowhide hair fall and leather marking on rough surfaces (this is considered normal ‘wear and tear’).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In accordance with these laws, our business guarantees that the purchased good:
1. is of acceptable quality, safe, and without faults
2. matches provided descriptions (on packaging, labels, in promotions, or advertising);
3. matches any sample or demonstration model
4. comes with undisturbed possession meaning that another person cannot repossess, take back the product, or prevent a consumer from using it
5. is fit for the purpose advertised
6. comes with full ownership
7. carries no hidden securities or charges, and
8. meets any additional promises made regarding performance, quality, or condition.
If we are unable to meet the consumer guarantees listed above, customers have the right to request remediation. The process for seeking remediation for an item with a defect/fault is covered in the RETURNS EXCHANGES AND REFUNDS POLICY below.

KISS MY HIDE – AUSTRALIA™ does not offer gift cards.

KISS MY HIDE – AUSTRALIA™ may donate gift certificates for promotional purposes or as loyalty rewards to customers. These gift certificates are only redeemable within the allocated period on the gift card (the issue date and the expiry date will be visible). The gift certificates are non-refundable, not reloadable, nor transferrable for monetary value.

To use your gift certificate:
1. Place your preferred items into your online cart.
2. Navigate to your cart and review your items.
3. Input the coupon code (indicated on the certificate) into the applicable space on the checkout page.
4. The amount gifted to you will be automatically deducted from your cart total.
5. Complete the remaining shipping and purchase information as normal.

Please note, the gift certificate coupon will be disabled after use even if you have not used the total amount gifted. Therefore, to get the most out of your gift certificate, ensure you use up to or over the amount indicated on the certificate.

As a stockist, KISS MY HIDE – AUSTRALIA™ does not hold spare parts or have repair facilities. Defective items will be handled in accordance with the RETURNS EXCHANGES AND REFUNDS POLICY below.

The title to any items/products offered by KISS MY HIDE – AUSTRALIA™ to you as part of an order shall not pass to you until the cost of the items/products and all associated moneys due have been paid to us in full. Until such time, the title of these items/product remains with KISS MY HIDE – AUSTRALIA™. Title of these items/products passes to you upon delivery by our nominated postal company.

KISS MY HIDE – AUSTRALIA™ is required to comply with our suppliers’ policies on warranty. The majority of our suppliers do not offer additional warranties aside from return/exchanges/refunds policy for defective/fault items (see 25.0 ACL GUARANTEES AND DEFECTS/FAULTS). One of our suppliers “The Design Edge” provides a six month manufacturing warranty on all their custom made products – cowhide hair fall is not covered under this warranty. KISS MY HIDE – AUSTRALIA™ will only honour this warranty for “The Design Edge” products and only in accordance with their policy stipulations. To make a claim for such warranty, please see RETURNS EXCHANGES AND REFUNDS POLICY below.

Questions about the Terms and Conditions should be sent to us at kissmyhide@gmail.com.

Our contact information is posted below:
KISS MY HIDE – AUSTRALIA™
Suite 276, GORDONVALE, QLD 4865

There are many aspects of the site which can be viewed without providing personal information, however, for access to future KISS MY HIDE – AUSTRALIA™ customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

#policy

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. KISS MY HIDE – AUSTRALIA™ takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. KISS MY HIDE – AUSTRALIA™ reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

KISS MY HIDE – AUSTRALIA™ reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

KISS MY HIDE – AUSTRALIA™ welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

KISS MY HIDE – AUSTRALIA™
Suite 276, GORDONVALE, QLD, 4865
E-mail: kissmyhide@gmail.com

We are confident you will love every product that you purchase from KISS MY HIDE – AUSTRALIA™ and will be pleased with the personal touch provided by our family-owned-and-operated service. As a stockist, we must comply with our suppliers’ returns/exchanges/refunds policy. Consequently, we only offer returns/exchanges/refunds in accordance with the below policy.

Rules:

• You have 14 days from shipment to request a return/exchange/refund.
• You cannot request a return/exchange/refund for sale or discounted items.
• Items must be returned in a saleable condition, unworn and unused, in its original packaging, sealed, with all tags and documents provided.
• RETURNS/EXCHANGES/REFUND forms not filled out correctly will create delays in processing.
• All orders are your responsibility until they are returned to the KISS MY HIDE – AUSTRALIA™ premises.

KISS MY HIDE – AUSTRALIA™ cannot offer returns/exchanges/refunds for change-of-mind purchases or any mistakes made when entering payment details/methods and COUPON CODES. We encourage you to review your cart and to reach out if you have any queries prior to finalising your order and payment.

Items from our suppliers are individually inspected by KISS MY HIDE – AUSTRALIA™ staff prior to being made available for customers to purchase. Consequently, defects/faults are generally identified and remedied by KISS MY HIDE – AUSTRALIA™. Even so, sometimes defects/faults slip by us – we’re human too. If you receive an item that you believe has a defect/fault, it is your responsibility to contact KISS MY HIDE – AUSTRALIA™ by email within 14 days of shipment from our premises.

Variations in colouring, shading, patterns, markings, scarring, and other deviations caused by the inherent nature of using natural materials are not considered defects/faults (see above 20.0 PRODUCT MATCH AND FIT TOLERANCE). We will also not entertain returns/exchanges/refunds for unacceptable quality that develops from misuse, wear and tear, or failure to follow manufacturer and care instructions (see ‘CARE INSTRUCTIONS’).

You will be required to provide the following information in an email to kissmyhide@gmail.com for review by KISS MY HIDE – AUSTRALIA™ staff:

1. RETURN/EXCHANGE/REFUND form – Completed in full
2. Order details – Confirmation Email, Order Number, Invoices, Dates, etc.
3. Photos & description of defects – For accurate review and forwarding to supplier
4. Proof of purchase – Tax invoice and/or payment receipt. Financial details to assist in a refund.

Incorrectly provided details will not be the responsibility of KISS MY HIDE – AUSTRALIA™ and the customer will be required to assist in remediation efforts. Financial details that do not match original purchase financial details will not be processed – this is a safety measure to protect our business and our customers.

You will be sent an email by KISS MY HIDE – AUSTRALIA™ to confirm whether your return/exchange/refund has been accepted (‘acceptance email’).
Ensure you regularly check your emails, including all spam and junk mail folders.

DO NOT ship the items back to us prior to receiving confirmation of acceptance from KISS MY HIDE – AUSTRALIA™.
In the event that you ship an item back to KISS MY HIDE – AUSTRALIA™ without our acceptance of an exchange/refund, all shipping costs will be at your expense and this won’t guarantee acceptance of your request for exchange/refund.

Once accepted, please follow the below steps to return your items for exchange/refund:

1. Print out Acceptance Email – Exchange/refund acceptance email we sent.
2. Repackage/reseal – Product with its original packaging and all documents, receipts, tags, and the acceptance email.
3. Ship the product at your cost to
   KISS MY HIDE – AUSTRALIA™
   SUITE 276, 9 Cannon Street, GORDONVALE, QLD, 4865
4. Email a copy of the shipping receipt – kissmyhide@gmail.com.

All orders are your responsibility until they are returned to the KISS MY HIDE – AUSTRALIA™ premises.
Ensure you package it properly to mitigate damage while in transit and choose a postal service that insures you for the value of the items.
We recommend using registered posting/tracking to ensure safe return to KISS MY HIDE – AUSTRALIA™. If an order/item is lost in transit on return to KISS MY HIDE – AUSTRALIA™, the return/exchange cannot be processed.

Once the order/s or item/s have been safely returned to KISS MY HIDE – AUSTRALIA™, they will be inspected and your refund/exchange processed in accordance with your preferences on the RETURNS/EXCHANGES/REFUND form (including the shipping cost to return the defective/faulty item to our premises).
This process will involve correspondence with our suppliers and processing on their end to source a replacement/refund; please expect delays to allow for this.

If you have elected for an exchange and KISS MY HIDE – AUSTRALIA™ has this item in stock, we will notify you when we have re-shipped the exchanged product. If KISS MY HIDE – AUSTRALIA™ does not have the item in stock, we will notify you once our supplier has dispatched the item to our premises and when it is on its way to you. Please be aware of potential postal delays.

Each instance will be handled on a case-by-case basis with KISS MY HIDE – AUSTRALIA™ acting as a go-between the customer and our supplier.

KISS MY HIDE – AUSTRALIA™ may entertain exchanges for reasons to do with incorrect sizing or fit, but only on a case-by-case basis and only when the below conditions have been met.
If you have purchased/collected from our premises directly, KISS MY HIDE – AUSTRALIA™ will not entertain returns/exchanges/refunds as you will be provided the opportunity to inspect and try on the items. Hence, the following Terms and Conditions are only applicable to shipped orders not purchased in person or collected from a KISS MY HIDE – AUSTRALIA™ premises… 

It is your responsibility to select the correct size using provided size charts prior to ordering. You may also request further information about sizing by contacting us directly, though the customer accepts that such consultation does not always guarantee correct size.
If you do order the wrong size or fit, you may request an exchange only to change the size of the same item at the original price.

If you would like to request a size exchange, it is your responsibility to contact KISS MY HIDE – AUSTRALIA™ by email within 14 days of shipment from our premises.

All items being requested for exchange must be returned in their original condition, without damage or use, with its original packaging, tags, documents, and receipts.
To ensure this, all items purchased from KISS MY HIDE – AUSTRALIA™ must be tried on indoors on carpet or a clean, smooth floor. Apparel must be tried on over underwear. Items that have been scuffed, marked, worn outside, stained/discoloured, otherwise treated (e.g. cleaned with solutions), or have had tags/protective packaging removed will not be accepted for exchange.

To request an exchange, you will be required to provide the below information in an email to kissmyhide@gmail.com for KISS MY HIDE – AUSTRALIA™ staff to review:

1. RETURNS/EXCHANGES/REFUND form – Completed in full
2. Contact details – Must include an email address
3. Order details – Confirmation Email, Order Number, Invoices, Dates, etc.
4. Photos & description of defects – For accurate review and forwarding to supplier
5. Proof of purchase – Tax invoice and/or payment receipt. Financial details to assist in a refund.

Incorrectly provided details will not be the responsibility of KISS MY HIDE – AUSTRALIA™ and the customer will be required to assist in remediation efforts. Financial details that do not match original purchase financial details will not be processed – this is a safety measure to protect our business and our customer’s.

KISS MY HIDE – AUSTRALIA™ will review the submission to ensure it complies with our policy. You will be sent an email by KISS MY HIDE – AUSTRALIA™ to confirm whether your return/exchange/refund has been accepted (‘acceptance email’).
Ensure you regularly check your emails, including all spam and junk mail folders.

DO NOT ship the items back to us prior to receiving confirmation of acceptance from KISS MY HIDE – AUSTRALIA™.
In the event that you ship an item back to KISS MY HIDE – AUSTRALIA™ without our acceptance of an exchange/refund, all shipping costs will be at your expense and this won’t guarantee acceptance of your request for exchange/refund.

Once accepted, please follow the below steps to return your items for exchange/refund:

1. Print out Acceptance Email – Exchange/refund acceptance email we sent.
2. Repackage/reseal – Product with its original packaging and all documents, receipts, tags, and the acceptance email.
3. Ship the product at your cost to
   KISS MY HIDE – AUSTRALIA™
   SUITE 276, 9 Cannon Street, GORDONVALE, QLD, 4865

All orders are your responsibility until they are returned to the KISS MY HIDE – AUSTRALIA™ premises.
Ensure you package it properly to mitigate damage while in transit and choose a postal service that insures you for the value of the items.
We recommend using registered posting/tracking to ensure safe return to KISS MY HIDE – AUSTRALIA™. If an order/item is lost in transit on return to KISS MY HIDE – AUSTRALIA™, the return/exchange cannot be processed.
All shipping and handling fees incurred for exchanges is at customer cost, this includes re-shipping of the exchanged item. Postage costs are non-refundable.

Once the order/s or item/s have been safely returned to KISS MY HIDE – AUSTRALIA™, they will be inspected for condition and completeness. If there is any damage or loss of these items or documents, this may affect the outcome of your exchange and could incur a fee for us to remedy so the item can be returned to a saleable condition. Once the items condition is deemed acceptable, your exchange will be processed in accordance with your preferences on the RETURNS/EXCHANGES/REFUND form.
This process may involve correspondence with our suppliers and processing on their end to source a replacement/refund; please expect delays to allow for this.

If KISS MY HIDE – AUSTRALIA™ has the item in stock, we will notify you when we have re-shipped the exchanged product. If KISS MY HIDE – AUSTRALIA™ does not have the item size in stock we will process a refund of the item at the original price.

Each instance will be handled on a case-by-case basis with KISS MY HIDE – AUSTRALIA™ acting as a go-between the customer and our supplier.

KISS MY HIDE – AUSTRALIA™ does not offer returns/exchanges/refunds on sale and discounted items. Please choose carefully prior to placing an order which includes sale or discounted items.

For hygiene purposes KISS MY HIDE – AUSTRALIA™ will not entertain returns/exchanges/refunds for jewellery.